(This policy is for orders placed direct on our website, not our Etsy Store, if your order was placed on Etsy, please visit the Policies on Etsy)
At Something Ivy, our biggest goal is for you to be satisfied with our service and products. If you're not completely satisfied with your order, we will do everything we can to try and make it better within our policies listed.
Shipping times frames: Bra Cups ship within 2-4 business days
Due to custom items such as veils, caps or other products. Please look over your order as soon as you get it. If you think that you've received a defective item, contact our customer service team within 7 days of receipt of your order.
- Shipping is non-refundable, unless there was a mistake on our end
- Please allow our team 5-7 business days to process your return once it shows delivered by the carrier
- You should expect to receive your refund within 10 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the carrier, the time it takes us to process your return once we receive it (5 - 7 business days), and the time it takes your bank to process our refund request (5 - 7 business days)
- Returns requests are not honored after the 7 days
If you were sent incorrect items or are missing items from your order, please contact customer service within 3 business days so we can get anything corrected asap.
If you have received something that you're not head over heels for, within 7 days reach out to us. The credit that you receive on your refund will apply only to the purchase price; outgoing/incoming shipping fees, rush and processing fees will not be refunded.
If you contact us within 7 days of receiving your order, you would be eligible for a refund as no refunds will be given after the 7 days total and you will need a Return Number before your return is approved to be sent back.
Due to the nature of the following products we don't offer refunds/returns on any of the following*:
- 7 days after the item shows delivered
- products with the tags removed or after your event date
- jewelry, veils, tiaras, crowns, bra cups, garment bags, gloves
- custom ordered items that have been personalized specifically for you such as cutting an item shorter or adding crystals to an item
- unfortunately, we cannot exchange, replace or credit bra cups, custom orders, custom wedding veils, monogrammed or personalized items.
- Return Process
All returns must first be authorized and we issue Return Authorization Number (RMA). For all the information on how the refund process works, please contact customer service within 7 days of receiving your order.
- Hours: Monday – Friday 9 A.M. to 5 P.M. EST
- Email: Sales@SomethingIvy.com to request a Return Number only if your return fits in the policy above
- Include your order#, item purchased and emailed used to make the purchase
If you have any questions regarding your order, shipping, or returns, please contact us with the form email or email us at Sales@SomethingIvy.com
Order Changes & Cancellations
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us within an hour of placing it to cancel. We do not guarantee any cancellation, shipping starts early AM. Even if tracking does not show, does not mean it hasn't been packaged or dropped off already. Tracking gets uploaded sometime during the day and the post office will scan.
Sending an email to cancel your order is not a cancellation, it's only a request. Before ordering please ensure this is what you want.
Order Changes - Due to some quick processing or custom requests we will be unable to make any changes to your order after 3 business days