Contact Us

Customer Support is available from 9am - 5pm (M-F)

We're not always on email 24/7, we're most often busy prepping your merchandise and on the hunt for new unique items to offer you. Rest assured, we're still here to support you. Please include your name, order number, and email address for a faster response.Thank you for your patience!

To access your account in the future for orders placed direct here, click the "Account/Figure Icon" button in the upper right corner header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on create account and follow the steps to create a new account.)

Order Cancellations Policy:

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us within an hour of placing it to cancel if the item has not been packaged and shipped.  This 1 hour policy does not apply to items that ship the same day or within 3 business days. We do not guarantee any cancellation for anyone, we ship very quickly. Even if tracking does not show, does not mean it hasn't been packaged or dropped off already. Tracking gets uploaded sometime during the day and the post office will scan.

Sending an email to cancel your order is not a cancellation, it's only a request. Before ordering please ensure this is what you want. We are not constantly sitting on email, so the 1 hour policy above applies to items like custom veils or item that takes weeks to deliver or be made. 

Order Changes - Due to some quick processing like garment bags, hangers or custom requests we will be unable to make any changes to your order immediately after ordering. The one hour cancellation policy does not apply to such items.  Please don't order something if your not sure what you want.