Contact Us

Welcome! Customer Support is available Monday–Friday, 9am–5pm EDT. Reach us at Sales@SomethingIvy.com. We handle all inquiries by email. While we're often busy sourcing and preparing your orders, we're committed to responding as quickly as possible. Include your name, order number, and email address to speed up our reply.

All items ship from the United States and we will ship from our east or west coast studio. Please note all items have a processing time, please pay attention to that. If rush is needed, you can pay extra for that service or expedited shipping. 

Access your account anytime by clicking the Account icon in the top right corner of any page. Log in with your email and password, or create a new account if you haven't checked out yet.

Order Cancellations: Contact us within one hour of placing your order to request a cancellation, provided the item hasn't been packaged or shipped. Please note we process orders very quickly and some ship same-day or within three business days, and tracking may not update immediately.

Email requests are inquiries only, not automatic cancellations. We cannot guarantee cancellations once processing has begun. For custom items or those with extended lead times, the one-hour window still applies.

Order Changes: We cannot modify orders immediately after purchase due to rapid processing. Custom requests, garment bags, and hangers process especially fast. Please review your order carefully before completing your purchase.